Use this area to discover answers to commonly asked questions. Don’t see your question listed below? Click here to submit a new one.
What are your prices?
Because everyone needs something different, we do not provide one-size-fits-all pricing. Our prices are based on your individual needs. If you'd like to get a price range, book a free consultation with us to discuss your project, and we'd be happy to provide a quote.
What if I have no idea what I need?
No worries. We've been working in the industry for over a decade. We know the basics that every brand and business needs. We can help you build a foundation. From there, we can discuss your goals, preferences, design style, etc. We got you!
Can I choose which team member I want to work with?
Yes. If you have a preference to work with a specific team member, you may request him or her at the time of your service order. We want you to be happy and comfortable. If that means working with your favorite person on our team, we're happy to oblige.
Can I get a refund, if I’m not happy with the delivered product?
At this time, once a project has commenced, we do not issue refunds. Our business is service based, and we deliver digital products. Because digital products can't be returned, we cannot issue refunds for them.
What if I am not satisfied with the final delivery?
We'll work very closely with you throughout the process to ensure that you get exactly what you're looking for. If you find that you are not completely satisfied with your final delivery, we will take extra care to address your concerns and redeliver a product that you are happy with.
What if I need more than one service?
During your initial discovery call (free consultation), we will discuss your current needs and overall goals. If we determine that you need a combination of our services, we will create a tailored service package that best suits you.
Can you incorporate my business?
While we do not incorporate businesses, we do offer small business consulting, if you are in the beginning stages of building your business. Consulting can include how to incorporate your business, and business plan development and execution. For the actual business incorporation process, we suggest you speak with your accountant.